Air passengers’ troubles increasing after second wave of Corona, many complaints from staff

After the second wave of Corona, the complaints of passengers have started increasing in comparison to the speed with which the number of air passengers is increasing in the country. According to the data of Directorate General of Civil Aviation (DGCA), complaints of poor staff behavior have increased three times in July as compared to June.

Out of the total complaints in June, there used to be 5.6 percent complaints about poor behavior of staff, which has increased to 16.5 percent in July. Passengers have made maximum complaints about Air India. Apart from the bad behavior of the staff, the passengers are facing the hassle from the airlines for maximum refunds. According to the data of July, the figure related to refunds has reached 42.2 percent of the total complaints. In June, this figure stood at 52.8 per cent, while in May more than 54 per cent people were finding it difficult to get refunds. At the same time, 20 percent complaints related to problems in flights and 16.5 percent complaints against customer service have been received.

Passenger numbers increased


After the effect of the second wave of Corona, the number of passengers has started increasing in July as compared to May and June. According to the latest data, more than 5 million people traveled by domestic air in July. Of this, 6.7 lakh passengers traveled by Air India and 43.3 lakh by private airlines. At the same time, 31.13 lakh people traveled by air in June and 21.15 lakh in May.

weather strikes on planes

On the other hand, the number of flight cancellations due to weather has been 61 per cent in July. At the same time, 21 percent of the aircraft were canceled due to commercial reasons.


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